User Agreement

Last update: 23/05/2023

1. GENERAL

1.1.This user agreement (“User Agreement”) represents a legally binding agreement between you and Anakatech Interactive Limited, a company registered in Malta with registration number C 61918 and registered address at Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401, Malta (the “Company”).

1.2. Unless otherwise stated, any uses herein of "we" or "us" or "our" refer to the Company, and any uses herein of “you" or "your" or "User" or "Player" refer to all persons making use of the services provided by the Company on winomania.co.uk.

1.3 This agreement lays down all the contractual terms (referred to as "User agreement") between the Company and a person that registers for a customer's Account (the “Account”) at winomania.co.uk. Acceptance of these General Terms & Conditions is obligatory before creating an Account at winomania.co.uk. This User Agreement governs the use of all services offered on winomania.co.uk together with our Privacy Policy, Responsible Gaming Policy, Cashout Policy, and Bonus Terms and Conditions. Please, review the above Policies and Terms, and read this User Agreement carefully, to make sure you understand all rights and obligations arising thereunder. In addition to this User Agreement and the above Policies and Terms, there are also specific Game and Promotion rules that regulate each Game and Promotion in detail, including how the Game progresses and how the distribution of profits looks for each Game type. In the event that this User Agreement differs in any way from the rules for a particular Promotion, Game, or for a particular form of play, this User Agreement shall take precedence.

1.4. PLEASE NOTE: We are required by our gambling licence to inform you about what happens to funds which. We hold on account on your behalf and the extent to which funds are protected in the event of insolvency. Further details can be found on the UK Gambling Commission. Your player funds are not protected in the event of insolvency. Deposits made by you to your Account will be held in a bank account which will be kept separate from our Company funds (a dedicated ‘player funds account ’). This falls under the category of non-protected segregation in accordance with the definitions of the UK Gambling Commission.

1.5. By accepting this User Agreement, you warrant and represent that you do not find the names of the Games or any other aspect of our Services, Website, Brand, or other Content related thereto, to be offensive, objectionable, unfair, or indecent. You acknowledge that if you make libelous statements with regard to the Company's operation, we reserve the right to block your Account without notice and take any legal action necessary in order to safeguard the Company's reputation.

1.6. OUR SERVICES ARE OFFERED FOR PERSONAL USE ONLY AND ARE STRICTLY FOR ENTERTAINMENT PURPOSES. YOU ACKNOWLEDGE AND CONFIRM THAT YOU MAY ONLY USE THE SERVICES AS EXPRESSLY SET OUT IN THIS USER AGREEMENT AND THAT ANY OTHER USE IS STRICTLY PROHIBITED. YOU ACKNOWLDGE THAT YOU WILL BE SOLELY LIABLE FOR ANY DAMAGES ARISING IN CONNECTION WITH THE COMMISSION OF ANY PROHIBITED ACTIVITIES AND YOU AGREE TO REIMBURSE US FOR ANY LOSSES SUFFERED BY US AS A CONSEQUENCE OF YOUR USE OF OUR SERVICES IN VIOLAION OF THIS USER AGREEMENT.

1.7. By accepting this User Agreement, you declare that you are fully aware that there is a risk of losing money when you play any of the Game on the Website and that you are fully responsible for all such losses incurred as a result of your use of our Services and you acknowledge that you are fully responsible for paying all amounts owed to us. You understand that it is your responsibility to ensure the details of all Bets places on our Games are correct, and that you are solely responsible for reporting and paying to any relevant authority any taxes or other levy on any prizes and/or winnings that you collect from the Company;

1.8. By selecting “Accept”, you agree to be bound by this User Agreement and confirm that you have fully understood the meaning of the rights and obligations of both parties thereunder, and you fully understand the methods, rules, and procedures of our Services. You acknowledge and confirm that the Company does not assume any responsibility, made any promises, or made agreements with you regarding matters not contained in this User Agreement.

This version of the User Agreement was published and enforced on 23/05/2023.

1.9     Interpretation

1.9.1. “Account” means the gaming account opened by a User with the Company, on which funds are deposited by a Player for the purpose of making use of the Services offered on the Website;

1.9.2. “Bet” means any amount of funds placed from the Account on a Game on the Website;

1.9.3. “Bonus” includes all rewards, which are not Winnings received through wagering on Games, but are received via participation in a Promotion offered on the Website, including but not limited to any bonus money, free spins, and cashback bonuses;

1.9.4. “Bonus winnings” means winning made from bonuses, which can be used to play particular non-jackpot games only. 

1.9.5. “Company” means Anakatech Interactive Limited, a company registered in Malta with registration number C 61918 and registered address at Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401, Malta.

1.9.6. “Company Employees” means any and all officers, directors, employees, consultants or agents or any other company within our group of companies or our suppliers, vendors engaged by the Company, for the entire period of their engagement and 36 (thirty-six) months thereafter;

1.9.7. Deposit” means any funds transferred by a Player from their payment account to the gaming Account on the Website;

1.9.8. “Duplicate Account” shall have the meaning set out in Section 2.1.3. hereof;

1.9.9. “Games” means all games made available to Users for participation on the Website;

1.9.10. “General Regulatory obligations” shall refer to any wider legal and regulatory obligations with which the Company is required to comply, including but not limited to anti-money laundering and fraud prevention obligations.

1.9.11. “License” means Remote Casino Operating License 048789-R-327402-007 issued by the UK Gambling Commission on 23 November 2017 and authorizing the Company to offer casino games to customers via a website, mobile phone, TV, or other online service.

1.9.12. “Progressive Jackpot” means a jackpot which increases in size as a result of contributions from monies staked by players who may be based in various countries;

1.9.13. “Prohibited Practice” shall have the meaning set out in Section 4 hereof;

1.9.14. “Politically Exposed Person” or “PEP” shall have the meaning set out in the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (SI 2017/692);

1.9.15. “Promotion” means any promotional offer welcome offers, free spins/rounds offers and/or any other ad hoc promotions available on our website from time.

1.9.16. “Player funds account” an account held by the operator with a licensed credit, financial and, or payment institution in which player funds are kept;

1.9.17. “Random Number Generator (RNG)” means an algorithmic method of generating random Game outcomes;

1.9.18. “Return To Player (RTP)” means the expected percentage of the total amounts wagered that will be paid out to Players in а specific Game in the form of Winnings over time;

1.9.19. “Website” means the website operated by the Company under the domain name “winomania.co.uk” and on which the present User Agreement are made available;

1.9.20. “Winnings” means any additional amounts accumulated by a Player through the placing and wagering of a Bet on a Game;

1.9.21. “Services” means any and all services provided by the Company on the Website, including but not limited to the making available of all Games, the granting of Bonuses, and any ancillary services thereto;

1.9.22. “Software” means the software used by the Company and allowing you to access Services made available on the Website;

1.9.23. “Highly valued customers (HVC)” or VIP customers” means customers, which have been engaged in the provided Games and have reached the predetermined threshold for qualifying as a HVC or alternatively VIP customer.

1.10     License information

1.10.1. The Company is licensed and regulated by the UK Gambling Commission (UKGC). Under our Remote Casino Operating License 048789-R-327402-007 issued by the UKGC on 23 November 2017 and authorizing the Company to offer casino games to customers via a website, mobile phone, TV, or other online service, including poker, roulette, blackjack, and other casino games, as well as online slot games. Unless stated otherwise, our Website and our Services are provided to you under this License.

1.10.2. We are subject to certain laws and gambling regulations of Great Britain. You acknowledge that we may be bound to disclose certain information about you and your Account to the British authorities pursuant to such laws and regulations, in order to comply with our licensing conditions.

1.11     Territorial restrictions

1.11.1. Our Services are intended only for Users who are located on the territory of the United Kingdom (“UK”).

1.12     Protection of minors

1.12.1. A person who wants to register an account at winomania.co.uk, needs to be at least 18 years old ("Legally of Age"). Any person not Legally of Age registering an account at winomania.co.uk is in breach of our Terms & Conditions. The Company is allowed to request proof of age at any stage, to verify that the registered person is Legally of Age. If proof of age is not provided, or the Company suspects that the person is not at the age of legal consent, the Company will withhold any funds in the account until the age is verified. If the Company determines that the person that registered the account is not Legally of Age, winomania.co.uk will forfeit all stakes and bets and return all deposits to the legal account holder of the payment method registered, and from which the deposits were originally made. Finally, the Company will close the account in accordance with the applicable regulations and terminate the contractual relationship between the parties.

1.13     Intellectual property

1.13.1. You acknowledge and agree that you may only use the Services as expressly set out in this User Agreement and you obtain no rights in the Content, or any part thereof. Under no circumstances may you use the site Content without prior written consent from the Company. You may use our Software, and all content derived from the Software, in connection with the use of the Website in accordance with this User Agreement. The code, structure, and organization of the Software are subject to intellectual property rights.

1.13.2. YOU MAY NOT: copy, distribute, publish, reverse-compile, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivative works of the source code, or otherwise sell, assign, sublicense, transfer, distribute or lease the Software, make the Software available to third parties through a computer network or otherwise export the Software to any country (whether physically or electronically) use the Software in a manner that is prohibited by applicable laws or regulations. You are solely responsible for any damages, costs or expenses incurred as a result of or in connection with the ordering of any unauthorized use.

1.14     Company employees

1.14.1. Whilst they are engaged by us and for a period of 36 (thirty-six) months thereafter, none of our officers, directors, employees, consultants or agents or any other company within our group of companies or our suppliers, vendors are permitted to use the Services, either directly or indirectly. This restriction also applies to relatives of such persons and for this purpose 'relative' includes such person's spouse, partner, parent, child, and sibling.

2. REGISTRATION AND PLAYER ACCOUNT

2.1     Registration requirements

2.1.1. Being registered as a Player and opening a gaming Account are necessary for participating in any of the Games offered on our Website. For the avoidance of any doubt, each Player is obliged to register personally in order to use the Services available on our Website.

2.1.2. We expressly prohibit any form of account fraud, collusion, use of multiple accounts, manipulation of software, exploitation of loopholes or other technical abuse by the customer and any other kind of behaviour which amounts to deliberate cheating by such customer. Customers therefore acknowledge and therefore confirm that they:

  • do not make use any masking techniques, VPN or proxy server during the registration of the account or after registration, while accessing the games;
  • do not make use of any bots, spyware, or any other software program to play or predict any casino game offered;
  • do not play with money or resources derived from criminal activities or criminality as such;
  • credit cards usage is not allowed; and/or
  • do not use bank Accounts, debit cards or any other payment method belonging to any other third party and not to the customer.

2.1.3. Customers should acknowledge that they will be required to provide personal information and documents (including but not limited to: full name, date of birth, address, telephone number, occupation, annual gross income, source of wealth, source of funds, proof of payment method beneficiary, selfie photograph) not only when registering their account but also during the business relationship with our Company (i.e. withdrawal, change of address, change of payment method), due to General Regulatory Obligations and to Responsible Gaming requirements. At the same time, customers need to keep their personal details 'up to date' at all times and correct them when changes occur in their personal details.

2.1.4. Any Account on the Website may only be held by one person and only one Account per person is allowed. You must use the Services on your own behalf and not on behalf of another person or company, and you may not allow any other person including, without limitation, any minor to access and/or use your Account and/or directly receive any profit from the use of that Account and/or accept access to and participate in any of the Services. You understand that you are fully responsible for any losses incurred by a third party on your Account. You must inform us immediately if you suspect that a third party has gained access to your Account and shall assist us fully in our investigation of the matter.

2.1.5.Accounts linked to the same device/household/IP address/name or email address (in each instance a “Duplicate Account”) are not allowed. For the avoidance of doubt, corporate accounts are not allowed. The Company reserves the right not to accept an application for a gaming Account. In the event of suspicion regarding the existence of Duplicate Accounts, the Company reserves the right to temporarily suspend the Accounts pending further investigation and, if it determines the existence of a Prohibited Practice, to take such action as it may deem necessary as stipulated in this User Agreement.

2.1.6. IN ORDER TO REGISTER ON THE WEBSITE, YOU MUST (I) BE A NATURAL PERSON, (ii) BE AT OR OVER THE AGE OF 18 (EIGHTEEN), (iii) BE LOCATED ON THE TERRITORY OF THE UK, (iv) NOT BE A SELF-EXCLUDED PERSON, YOU ARE OPENING AN ACCOUNT SOLELY FOR YOUR PERSONAL USE AND YOU ARE NOT ACTING ON BEHALF OF SOMEONE ELSE (INCLUDING BY OPENING AN ACCOUNT IN SOMEONE ELSE’S NAME) AND (v) NOT BE A COMPANY EMPLOYEE OR THE SPOUSE, PARTNER, PARENT, CHILD OR SIBLING OF A COMPANY EMPLOYEE.

2.1.7. YOU HEREBY WARRANT THAT ALL DETAILS AND DOCUMENTS PROVIDED BY YOU UPON REGISTRATION OR PRIOR DEPOSIT/WITHDRAWAL WITH US ARE TRUE, CORRECT AND COMPLETE, AND YOU ACKNOWLEDGE THAT YOU ARE OBLIGED TO IMMEDIATELY NOTIFY THE COMPANY OF ANY CHANGES IN THE INFORMATION PROVIDED.

2.1.8. If any of the information that you provide to us is found to be untrue, inaccurate, misleading, or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your Account immediately and/or prevent you from using our Services, in addition to any other action that we may choose to take as stipulated in this User Agreement.

2.1.9. You hereby warrant and represent that you not notified us, now or in the past, that you have a gambling addiction and have not held a player Account with us that was terminated or suspended for breach or that is still active, and you acknowledge and agree that the information provided by you during registration will be used to screened for any false or suspicious information, possible duplicate Accounts, and against self-exclusion lists.

2.1.10. You undertake to inform us within one business day after registration by sending an e-mail to [email protected] or by contacting the support that you are a politically exposed person (PEP) (i), a family member of a politically exposed person; (ii), or a person closely associated to a politically exposed person (iii). Management approval is needed for establishing or continuing a business relationship with Politically exposed persons.

(i) Politically exposed person — a person who is or has been entrusted with prominent public function, including a heads of state, heads of government, ministers and deputy or assistant ministers; members of parliament or of similar legislative bodies; members of the governing bodies of political parties; members of supreme courts, constitutional courts or other high-level judicial bodies whose decisions are not subject to further appeal, except in exceptional circumstances; members of courts of auditors or of the boards of central banks; ambassadors, chargés d’affaires and high-ranking officers in armed forces; members of the administrative, management or supervisory bodies of state-owned enterprises; directors, deputy directors and members of the board or equivalent function of an international organisation. (ii) A family member of the politically exposed person — a person having the following relation to the person referred to in Paragraph (i): a) a spouse or a person equivalent to a spouse. A person shall be considered as an equivalent to a spouse only if the laws and regulations of the relevant country establish such status, b) a child of the politically exposed person or a child of the spouse or a person equivalent to a spouse of the politically exposed person, his/her spouse or a person equivalent to a spouse, c) a parent, grandparent or a grandchild, d) a brother or a sister; (iii) A person closely related to a politically exposed person — a natural person regarding which it is known that this person has a business or any other close relationship with any of the persons referred to in Paragraph (i) , or is a shareholder of the same company as any of the persons referred to in Paragraph (i), as well as a natural person being the only owner of a legal formation regarding which it is known that it has actually been established in favor of the person referred above.

2.2     Registration details

Once you register and open an Account with us, this Account will serve as your identity for as long as you will be using our Services. No one but you are allowed to use your Account and you should not disclose your username and password to anyone. We take absolutely no responsibility for any third party accessing your Account and we shall not be liable for any losses incurred by you as a result of such an event.

2.2.1 It is your responsibility to inform us of any changes to your personal details which may impact on the use of your Account (e.g. a change of address or new bank card details). If any of these details change, please notify us using: (i) the facility provided on our websites or (2) via Customer Support .

2.2.2. You are obliged to keep your account information, username, and password fully confidential, and you are solely responsible for keeping your log in details secure. You take full responsibility of the security of any linked email address, and the security (password protected, locked screen, etc.) of any personal computer or device on which the Player’s Account is accessible, and the Company shall not be held responsible if there is unauthorized use of the Account when the Company itself is not at fault.

2.2.3. You are solely responsible for all activities, transactions, Deposits and/or losses that may occur on your Account, where such are not the result of an act or omission by the Company in the settlement of a transaction. Any person who identifies himself or herself by entering your Account with the correct username and password is assumed by us to be you and all activities will be regarded as valid and authorized by you.

2.2.4. You must inform us immediately by contacting our Customer Support Center at [email protected] of any unauthorized access and/or use to your Account or any suspicion that someone else knows your username and password and we will suspend your Account pending further investigation of such unauthorized use.

2.2.5. Subject to verification, you may update your details by contacting our Customer Support Center at [email protected].

2.2.6. We may disclose some or all of the details submitted to us by you via the service to third partners for the purposes of carrying out various functions required for delivery of our services. Please see our Privacy Policy for further details.

2.3     Player verification

2.3.1. Before allowing a prospective Player to open an Account with us, the Company conducts an assessment of whether the applicant for registration meets the requirements for registration. For this purpose, we require all prospective Users to enter all mandatory information requested on the registration form, in particular: name and surname, birth date, phone number/s, country of residence and address, along with valid e-mail address.

2.3.2. The customer acknowledges and agrees that they shall be identified and verified upon registration with our casino, through the use of an electronic verification system, strictly to comply with General Regulatory Obligations. The customer acknowledges and agrees, that where electronic verification cannot successfully identify and verify him/her, the customer will need to provide documentation in a digital format, that will clearly ascertain their identity before the customer can deposit, make use of a bonus or otherwise gamble with the casino. Further to the previous sentence, the casino shall additionally verify a customer in an enhanced manner, when strictly necessary to comply with General Regulatory Obligations, including but not limited to:

  • A customer failing our electronic identity and age verification check;
  • A customer reaching certain responsible gaming and AML thresholds;
  • A customer using high risk payment method(s);
  • A customer requesting a withdrawal from a different payment method to the one used for depositing;
  • A customer hasn’t provided documentary proof for being the beneficiary of the used payment method;
  • A customer using multiple payment method(s);
  • The identification and verification of a customer’s source of funds and/or wealth;
  • Any suspicion of fraudulent or illegal activity; and/or;
  • Renewal of existing KYC documentation which have expired since submission

2.3.3. The customer is aware that under the circumstances described in the previous paragraph, we are required by the General Regulatory Obligations to carry out further verification checks and that this could entail necessary delays to any pending withdrawal request until all checks are satisfied. This could also entail that we may require ask a customer to provide a number of documentation including a valid form of ID, proof of address, utility bills, bank statements, information in relation to registration on self-exclusion schemes and additional information to verify your source of funds and source of wealth, including but not limited to a contract or other equivalent official documentation, bank account statements, information related to payment methods and/or payslips as the case may be.

2.3.4. In deciding whether to accept the registration of the User, the Company may provide the information received from the User to the authorized credit reference agencies to confirm the User’s identity and card information. Authorized credit reference agencies check any details regarding the User as provided by the Company in databases (public or private) and keep records of such verification. By accepting this User Agreement and registering on the Website, the User agrees that the Company may process the personal information provided by the User during registration and disclose it to authorized credit reference agencies for identification of the User.

2.3.5. In the event that the Company finds, or suspect for any reason, that the conditions for registration are not fulfilled, the Company has the right to refuse an application and, in the case of a User who is already registered, to immediately suspend the User from gaming pending further investigation.

2.3.6. Where a customer has already registered as a Player with the Company and has provided false or incomplete information during the registration process, the Company is both entitled and obliged to cancel the customer's registration as a Player and close his or her gaming Account.

2.3.7. All contractual obligations already accepted under this User Agreement will be fulfilled by the Company and all funds deposited by the User will be refunded to the payment method originally used to deposit to the Account, unless stipulated otherwise.

2.3.8. In order to comply with our obligations under applicable Anti-Money Laundering and Counter-Terrorism Financing regulatory standards, as well as to prevent other illegal and fraudulent activity on our Website, the Company reserves the right to request further documentation at any point in time. The Company undertakes not to make the withdrawal of funds subject to additional verification unless such request is reasonably necessary to prevent or rule out suspicion of money laundering, terrorist financing, fraud or other such illegal activity, or is otherwise necessary for the Company to undertake in order to comply with its obligations relating there to.

2.3.9. The Company reserves the right to inform the relevant authorities, operators, online service providers and banks, credit companies, electronic payment providers or other financial institutions about the User’s identity in case of discovery of any illegal or fraudulent activity, performed by the User.

3. RULES ON DEPOSITS AND WITHDRAWALS

3.1. You are able to deposit via debit card, different online wallets, vouchers/pre-paid cards, bank transfers, or any other payment method available on our website and permitted in the UK. It is mandatory that the name on the debit card/e-wallet or the name of the (bank) account holder should be identical to the name the customer entered as user when registering for an Account, in order to comply with the General Regulatory Obligations. The customer acknowledges that the use of bank accounts, debit cards or any other payment method which belong to third parties is strictly prohibited . If detected the account may be closed, the remaining deposits (if any) will be sent back to the originating payment method used, and the winnings will be voided. Аll supporting proofs of that regard must be provided following the first successful deposit (at latest).

3.2. Deposits to your Account must be consistent with your gaming and betting levels at our Website. If, in the Company's opinion, there is suspicion of abuse by a Player (for example, where a deposited amount has not been wagered or used for an appropriate level of gambling and the Player has requested a withdrawal regarding the deposited amount. Until our investigations are completed and until we are satisfied (acting reasonably) that the cause of our concerns no longer exists we may suspend the relevant Account, and/ or void any open bets or wagers and reclaim any and all winnings that you are not entitled to due to our investigation concluding (at our reasonable discretion).

3.3. It is unlawful to deposit money from ill-gotten means. The Company monitors transactions in order to prevent money laundering and/or the funding of terrorism. In cases in which we suspect there is a suspicious activity it will be reported to the competent authorities. This could lead to the freezing of balances in the Account and to the eventual closing down of the said Account, as per General Regulatory Obligations.

3.4. For the avoidance of doubt the currency referred to in this User Agreement shall be Pounds Sterling (£).

3.5. We reserve the right to refuse accepting and paying through any means of payment, such as certain banks, credit cards, electronic wallets, personal checks or any other type of payment methods. For further information on accepted payment methods and cashout/withdrawal methods, please refer to our Cashout Policy.

3.6. YOU MAY NOT deposit funds to your Account by using a credit card or any credit card registered with an e-wallet or online payment service, and any attempted Deposit in violation of this section will not be accepted as a means of payment.

3.7. You can set a Deposit limit on your Account at any time. This limit cannot be increased without giving us 24 (twenty-four) hours' notice of your wish to increase your deposit limit and only when 24 (twenty-four) hours have elapsed from your request for such an increase will the increase apply. For further information on how to set up a deposit limit please contact Customer Services. Any confirmed reductions to your deposit limit will be of immediate effect.

3.8. All financial transactions will be handled by us and/or by third party processors and/or by financial institutions on our behalf. You acknowledge and accept that transfers through banks, payment providers and/or other financial institutions can take several days before the money is credited to the requested withdrawal method of the customer. The parties acknowledge and accept that this is a transfer process over which we have no control and/or liability.

3.9. You can only request withdrawals in the exact same manner as the way the deposit was made. You can use new payment methods at any time, at your own discretion. However, new payments methods need to be verified by us as required by the General Regulatory Obligations. We will attempt to accommodate your request regarding the chosen payment method of your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by you, such as through a different payment provider,or a wire transfer (any charges associated with relevant payment methods are set out in the Withdrawal part on the Website).

3.10. It is the right of the customer to withdraw the balance of their Account at any time, subject to verification as established by the General Regulatory Obligations (if a withdrawal is requested for first time). A customer is permitted to request a withdrawal at any time. A customer is not able to reverse a withdrawal request once submitted.

3.11. A customer needs, in case of a request for a withdrawal, to be able to identify him or herself once we request so. This is necessary when the customer needs to identify him or herself as the actual customer which registered for the casino Account.

3.12. In compliance with the General Regulatory Obligations, we have to take reasonable measures to protect our games from fraud and crime. For this purpose, our Company can request documentation of the customers as well as perform enhanced verifications in order to determine their risk profile, in accordance with the General Regulatory Obligations and the Licensing Conditions, including but not limited to ID/Passport, driving licence, proof of address, proof of payment method, and other information on their source of funds/wealth, occupation, annual gross income, gaming budget, among others. If new circumstances arise (i.e. change of payment method, or when a threshold is reached or any other situation where we could not have reasonably requested it earlier) as per the General Regulatory Obligations, the company will require information/documentation to fulfil such obligations.

4. USER OBLIGATIONS AND PROHIBITED PRACTICES

4.1. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services and acknowledge that the Company will not be liable for any loss or damage which you may experience as a result of engaging in any Prohibited Practice.

4.2. YOU HEREBY WARRANT AND REPRESENT THE FOLLOWING AND ACKNOWLEDGE THAT ANY ACT CONTRARY TO THE FOLLWOING SHALL BE CONSIDERED A PROHIBITED PRACTICE AND SHALL CONSTITUTE A MATERIAL BREACH OF THIS AGREEMENT:

  • You shall at all times meet all registration requirements, and be in full compliance with the terms stipulated herein;
  • You shall not use our Services through someone else's account using your debit card information or vice versa;
  • All means of payment used to deposit funds in your Account, given by you when you register to use our Services, are yours (the holder of the Account), and are not stolen or reported lost.
  • All funds deposited by you to your player Account are NOT funds originating from unauthorized and/or criminal activities and you do not conduct criminal activities and/or intend to use your player Account in connection with such activities;
  • You shall not use, or allow, or intend to allow any other person to use the Services through your Account for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under the laws of your jurisdiction or any other applicable laws in any other jurisdiction;
  • You shall not break into, access or attempting to break into or access or otherwise circumvent the Company's security measures;
  • You shall not use any aspect of our Services in bad faith, including, without limitation, through engaging, including by aiding, or attempting to engage in cooperation with other Players, cheating in any other manner or form, utilized a system (including machines, computers, software, or other automated systems) specifically designed to win over the Games, abusing Promotions and attempting to withdraw Bonus Winnings without having met the wagering requirements, making use of an unfair advantage, intentionally disconnecting from a game while using the Services, placing wagers other than through the User interface provided in through the Website, including ant wagering through other means of Artificial Intelligence software, including the use of a "Robot" player, or otherwise engaging in any fraudulent, dishonest, or illegal activity;
  • You will not sell, transfer and/or acquire funds to or from any other player, or otherwise use or attempt to use the Services as a money transfer system;
  • The use of your Account is strictly for your own private purposes, and you will only participate in the Games in your strictly personal non-professional capacity for recreational and entertainment purposes only; and
  • You shall not use the Services if you are a Company Employee or the spouse, partner, child, parent or sibling of a Company Employee.

4.3. We will take all reasonable steps to prevent and detect Prohibited Practices and to identify the relevant users concerned if they do occur. Subject to the above, however, we will not be liable for any losses or damages sustained by you as a result of any Prohibited Practice, including without limitation through any suspicious, improper, fraudulent, unlawful, or otherwise illegal use of the Services and/or website(s) by you or any user or any other individual using your Account.

4.4. We will not tolerate any fraudulent activity or cheating. If we consider in our reasonable discretion that you have: (1) dishonestly manipulated the Services or taken an unfair advantage of us or the services that we are providing (“ ”); or (2) attempted to defraud us or any other legal entity, we reserve the right to suspend and/ or close your account withholding any or all winnings and share information (together with your identity) with the police and other appropriate authorities. A non-exhaustive list of what we consider to be fraudulent activity or cheating is set out below:

  • identity fraud;
  • payment fraud;
  • money laundering;
  • third party funding;
  • forgery;
  • using stolen or fraudulent payment details;
  • collusion with other individuals;
  • utilisation of software to gain an advantage;
  • exploitation of loopholes within our software & functionality;

4.5. You will not in any way interfere, interrupt, attempt to interrupt, or attempt to manipulate the operations of the Services or the normal play of any of our products. Failure to comply with this rule may lead to your exclusion from the Services, forfeiture of any winnings from such prohibited behavior and to possible criminal and civil investigations. In particular, you will not use or attempt to use any artificial intelligence, automated players (bots) or player assistance software but will play personally via the interfaces provided by us only.

4.6. If we reasonably consider that any of the events referred to in Sections 4.4. above may have occurred or are likely to occur we reserve the right to:

  • close or suspend your Account; and/ or
  • withhold and/ or retain any and all amounts which would otherwise have been paid or payable to you (including without limitation any winnings or bonus amounts).

4.7. If we close or suspend Your Account for any of the reasons referred to above in this Section, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us (together “Claim”).

4.8. If you suspect a person is engaged in any Prohibited Practice, you should, as soon as reasonably practicable, report this to our Customer Support Center at [email protected].

5. PROMOTIONS

5.1. The participation of customers in all Promotions offered on the Website and the use of all Bonuses received is subject to the General Terms and Conditions, the Bonus Terms & Conditions available at the footer of our Website, and to the campaign-specific terms and conditions applicable to individual Promotions (collectively “Promotion Rules”).

5.2. All Promotions offered on the Website are intended solely for genuine recreational Players using the Services in full compliance with our User Agreement and we may, at our sole discretion, limit the ability of Players to participate in any Promotion. We reserve the right to withdraw the availability of all offers to a Player or group of Players.

5.3    All Bonuses are issued to Players solely for participation in Games offered on the Website and are non-transferable issued on intuitu personae basis.

5.4. All offers are limited to one per person, family, household address, email address, telephone number, payment account number and shared computer. For the avoidance of any doubt, the participation of multiple persons in the same Promotion from the same computer, appliance, household, or IP address is strictly prohibited and constitutes a breach of these Bonus Terms & Conditions.

5.5.  In cases of suspected abuse of these promotions and bonuses we will close the customers’ account with immediate effect, as this is considered as a breach of our Terms & Conditions. In these circumstances we will not reimburse any losses to the customer. Consequently, if bonus abuse and/ or breaching of the bonus Terms & Conditions is detected, the following actions will be taken by the Company: (i) cancel and/or revoked bonuses and winnings; (ii) prohibition of receiving bonus offers; (iii) consumer accounts will be closed; and (iv) winnings will be voided.

5.6. Abusive Behaviors include but are not limited to: use of same, zero or low betting margins; placing bets in excess of the maximum bet allowed when you have an active bonus, bet on excluded games, collusion, software tampering, exploiting loopholes, or other technical forms of abuse or other behavior that amounts to deliberate cheating, IP address masking or using a VPN, the use of software and/or the opening of multiple accounts in order to gain an unfair advantage over a bonus, card counting, and any form of advantage play.

5.7. In order to prevent any commission of Prohibited Practices or other unlawful or fraudulent activity in relation to our Promotions or otherwise, we reserve the right to require a Player to provide sufficient documentation for the purpose of identification and, at our sole discretion, decide on the degree of certainty as to the Player’s identity before crediting any Bonus on their Account or as a part of the respective Promotion requirements.

5.7.1. For further details, please, refer to our Bonus Terms & Conditions and the applicable Promotion Rules.

6. HVC/VIP PROMOTIONS

6.1.1. For a customer to be able to qualify for a high value customer (“HVC”) and access the respective HVC incentives, there is a thorough due diligence performed.

6.1.2. All customers must pass through checks and subsequently be closely monitored in respect of the amounts they spend, safe gambling indications.

6.1.3. All HVC profiles will be recorded, with an emphasis on the decision-making process and being oversight of the accountability and monitoring of the customers performance.

6.1.4. All actions and incentives concerning the HVC are performed in line with the internal policies for HVC retention.

6.1.5. Promotion distributions and we undertake that the agents communicating with the HVC customers have completed additional enhanced training on safer gambling, AML risks particular to HVC performance management.

6.1.6. Undertake to take all reasonable precautions to verify the information provided by the customers and in any possible reasonable manner endure the customer's activity, behaviour and circumstances is regularly monitored and assessed in line with the applicable regulations.

6.1.7. Notwithstanding the above, the licensing objectives should not be in any way overridden by the HVC incentives.

7. PROGRESSIVE JACKPOTS

7.1.1 We offer Progressive Jackpots only for certain Games. For further details, please, refer to the specific rules applicable to each Game.

7.1.2 In order to play a Game with a Progressive Jackpot, you must deposit funds into your Account.

7.1.3 Winners of Progressive Jackpots are determined via a Random Number Generator (RNG).

7.1.4 The Return to Player (RTP) for Progressive Jackpots is 100% (one hundred percent). All sums that players contribute to the Jackpot are paid out to winner once determined.

7.1.5 The functionality, rules and Return to Player (RTP) of Games connected to a Progressive Jackpot remain unaffected.

7.1.6 When playing a Game with a Progressive Jackpot, your total Bet is a combination of your regular game Bet and your contribution to the Jackpot.

7.1.7 The total amount contributed to the Jackpot (“Jackpot Contribution”) is 2% (two percent) and is comprised of a 1% (one percent) contribution funded by the Player and a 1% (one percent) contribution by the Company.

7.1.8 Your Bet goes towards your possible Game Winnings and your Jackpot Contribution goes towards your possible Jackpot Winnings. Your Jackpot Contribution will not increase your Winnings in the Game. Your Bet is deducted first, following which the Jackpot Contribution is deducted.

7.1.9 There are two “tiers” or “pots” that run simultaneously on the same list of Games. The Jackpot Contribution from the Player is divided between these two prizes.

7.1.10 Each progressive jackpot game will have a ribbon across its icon saying “Jackpot” and a rolling meter underneath it so you can watch the Jackpot value as it increases, in real time, across the pool of Progressive Jackpot Games.

7.1.11 To be able to play, you must have sufficient funds to wager the total Bet amount (Game Bet + Jackpot Contribution), as presented in the Game. If you have insufficient Balance for both, this will be reflected on the bottom of the screen, and you will not be able to place the bet.

7.1.12 In the event that a Player wins a Jackpot and exits the Game before the notification, the Jackpot Winnings will be added to the Player’s Balance and will be reflected in the Game history.

7.1.13 The Jackpot prize amount will not increase as a result of wagers made with Free Spins. Please, refer to our Bonus Terms & Conditions and any applicable Promotion Rules for further details on the wagering of Bonuses.

8. TERMINATION OF ACCOUNT AND INACTIVITY

8.1     Termination of Account by the User

8.1.1. You are entitled to close your Account and terminate the User Agreement by contacting our Support Center indicating your wish to close your Account and stating the reason for the closure. We will respond to your request, confirming closure of your Account, within a reasonable time, provided that you continue to assume responsibility for all activity on your Account, until the closure has been carried out (at which point this Agreement shall terminate).

8.1.2. In the event that you are experiencing issues with controlling your gambling, you may close your account by using the Self-Exclusion options on our Website. For further information, please, refer to our Responsible Gambling Policy.

8.1.3. In the event a User decides to temporarily or indefinitely close their gaming Account, the Balance of real money on his Account will be transferred to the account from which the deposited funds originally came from after contact with customer service. For the avoidance of any doubt, this shall not include any Bonus money for which the wagering requirements have not been met.

8.1.4. When repaying the balance on your Account (if applicable), we shall use the same method of payment which you provided upon registration, or where this is not possible, such other payment method as may be selected you and reasonably verified to be legitimate.

8.1.5. Where you have closed your Account, we may in certain circumstances be able to re-open your Account if you request us to do so. In such circumstances, while your Account will have the same details as before, it will be subject to this User Agreement and other Policies which are in force at the date of any such re-opening and any prior entitlements will no longer be valid.

8.2     Termination of Account by the Company

8.2.1. We retain full authority over the issuing, maintenance, and closing of Player Accounts, and we reserve the right to terminate this User Agreement and cancel your Account immediately and without notice in the following circumstances:

  • If you have deliberately or fraudulently opened more than one active Account with us;
  • If the name registered on your Account does not match the name on the payment method used to make deposits on the Account.
  • If you deliberately or fraudulently provide incorrect or misleading information while registering an Account with us;
  • If you attempt to use your Account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by making bets or wagers using the website through a third party or on behalf of a third party;
  • If you have allowed or permitted someone else to participate in our Services using your Account;
  • If you have otherwise engaged in any Prohibited Practice not specified herein or have otherwise committed any action in violation of this User Agreement;

8.2.2 Save as otherwise provided for in this User Agreement, once your Account is closed, we will, return any outstanding Balance to the payment method used by you to Deposit on the Website.

8.3     Inactive Account

8.3.1. If, following your first real money Deposit into your Account, you do not log in to your Account for a consecutive period of 12 (twelve) months for reasons other than self-exclusion in accordance with our Responsible Gaming Policy, your Account will be considered a "Dormant Account". Following your Account becoming a Dormant Account, for security reasons we will suspend the Balance in the Account. You can at any time login to the Account or contact us to request that we restore the Account and have access to the positive balance in the account before the account became a dormant account subject to our verifying your identity.

8.3.2. No fees will be charged on your account during this period.

8.3.3. Any outstanding balance in your account will be transferred back via the last payment method used to deposit on our Website

9. ABORTED OR INTERRUPTED SESSIONS AND OTHER ERRORS

9.1. Neither the Company, including our employees or agents, nor its partners or suppliers shall be liable for any loss, including loss of winnings, result from any error, which results in the Service being used in a manner that differs from the terms agreed to under this User Agreement or any other applicable terms, rules and policies (in each instance an “Error”) which Error shall include but not be limited to:

  • any obvious error or omission in inputting information; or
  • any technical/computer malfunction; or
  • any payment made as a result of a Prohibited Practice; or
  • any error as to the amount of Winnings/returns that are paid to you, including as a result of a manual or computer input error; or
  • any error as to the amount of Bonus Spins and/or other Bonuses that are credited to your Account.

9.2. The Company reserves the right to recall any payment made in Error, limit or refuse Bets, terminate Game sessions, correct, where possible, or declare results void, where such Error has occurred, and Users are obliged to inform the Company as soon as they become aware of any such Error.

9.3. We reserve the right to correct any error made on a wager placed and re-settle the same at the correct price or terms which were available and agreed to at the time that the wager was placed, and the wager will be deemed to have taken place on the terms which were usual for that wager or in circumstances.

9.4. Any funds which are credited to your Account or paid to you as a result of an Error shall be immediately repaid to us when a demand for payment is made by us to you. Where such circumstances exist, if you have funds in your Account, we may deduct these amounts from your Account.

9.5. Where the Error has resulted from a Prohibited Practice, the Company reserves the right to temporarily or indefinitely block the Accounts of any Players suspected of engaging in a Prohibited Practice, and to take any of the steps necessary, including but not limited to, reporting it to the relevant authorities.

9.6. If the Website experiences a malfunction or other Error that results in stopped and interrupted Games or leads to the outcome of the Game being manipulated in a way that is contrary to the terms agreed to under this User Agreement or any other applicable terms, rules and policies, all Bets placed by Players on any Game affected by this malfunction or error will be declared void, and the respective amounts will be refunded to the Accounts of the affected Players.

10. CHAT WITH OUR SUPPORT CENTER

10.1. As part of our Services we may offer Players the use of chat facilities for instant messaging via chat support with our Support Center to help you with any question you might have in regards to our service and your player Account. All our chat facilities are moderated and we reserve the right to review the chat and keep records of all statements made on such facility. Your use of the chat facilities is subject to the following rules and responsibility:

  • You shall not make insulting, harassing, abusive or defamatory statements about us, our suppliers and licensors or to the Support Center representatives; nor make sexually explicit or grossly offensive statements, including expressions of bigotry, racism, hatred or profanity;
  • You shall not make statements about the Company, its services, or any other website connected to the Company that is untrue and/or malicious and/or damaging to the Company.
  • When you use the chat facilities any personally information that you submit, can be read, collected, or used by the Company, and the Company is not and shall not be responsible for the information you choose to submit via the chat facilities. Any offensive and/or suspicious chats may be reported to the relevant authorities.

10.2. In the event, you abuse or breach any of the above provisions relating to the chat facilities, the company shall have the right to immediately block you from using the chat facilities and terminate your Account subject to the terms contained herein.

11. COMPLAINTS AND DISPUTES

11.1 Should you wish to make a complaint regarding the Services, as a first step you should, as soon as reasonably practicable, contact Customer services through the LiveChat option on the website, or via e-mail at [email protected].

11.2. Once your complaint has been received by the relevant department, you will receive a confirmation of such receipt of such confirmation and we will attempt to resolve the issue to your satisfaction as soon as possible, but in any case, within 4 (four) weeks of the date or receipt. Please, note that we may contact you to inquire about any additional details that may assist us in providing a decision with regards to your complaint.

11.3. If there is a dispute arising from the User Agreement which cannot be resolved by Customer Services, you can request that the matter be addressed by a manager or supervisor. Our decision shall be final and binding.

11.4. Please note that we are under the obligation to provide a final answer to your complaint within 8 (eight) weeks of receiving it.

11.5. Should your complaint not be resolved to your satisfaction or within the above 8-week timeframe, you may choose to refer your complaint to the independent Alternative Dispute Resolution (ADR) entity. In accordance with Part 4 of 2015 No. 542 Consumer Protection, the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 we inform you that ADR Group is our ADR Entity.

11.6. In cases where we have failed to provide a satisfactory resolution to your complaint within the above 8 week timeframe, or we have exhausted our internal complaints handling procedure when considering a complaint from a customer and we have been unable to settle that complaint, ADR Group will be competent to deal with that complaint should the customer wish to use alternative dispute resolution and we will be obliged, or prepared, to submit to an alternative dispute resolution procedure operated by ADR Group.

12. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

12.1. You understand and agree that you use the Services and this Website are at your own risk. We do not represent or endorse the accuracy or reliability of any member profile, advice, opinion, statement or other information displayed, uploaded or distributed through the Service by us, our partners or any user of the Services or any other person or entity. You acknowledge that any reliance upon any such opinion, member profile, advice, statement or information shall be at your sole risk.

12.2. The Services are provided on an “AS IS” basis without representations or warranties of any kind, whether express or implied (whether by law, statute or otherwise), including but not limited to warranties of title, non-infringement, or implied warranties of merchantability, completeness, fitness for a particular purpose or accuracy, other than those warranties which are incapable of exclusion under law and regulations.

12.3. We make no warranty that the games, Services, software and the Website will meet your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the software or the server, or the device, that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the Services.

12.4. You hereby acknowledge and agree that under no circumstances will the Company, its affiliates and their respective officers, directors, employees, agents and third party content providers or licensors be liable to you or any third party for any loss not due to an act or omission of the Company, including without limitation any loss of deposited funds and/or potential Winnings suffered by you as a result of your participation in any Games.

12.5. You acknowledge that our random number generator will determine the outcome of the games played through the Services and you accept the outcomes of all such games. You also agree that in the unlikely event of a disagreement between the result from the game server used by us and the result that appears on their screen, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of their participation in the relevant online gaming activity and the results of this participation.

12.6. The Company is not liable and shall not be liable for any system or communication errors, computer malfunctions or attempts by player to participate in the game by methods, means or ways not intended by the Company. The Company is not responsible for the functionality of the internet and shall not be liable for any acts or omissions made by the player internet service provider and/or any other third party the player contracted to gain access to our services. In the case of malfunction this is the sole responsibility of the player and their system or system provider. If any errors, mentioned above, result in an increase in Winnings owed or paid to you, you shall not be entitled to the winnings falling within such increase and we may, at our discretion, deduct an amount equal to those winnings from your player Account or set off such amount against any money owed to you by us.

12.7. To the extent permitted by applicable law, Company hereby expressly excludes all conditions, warranties and liabilities where the customer registers intentionally inaccurate data or other arrangement to circumvent of self-exclusion restrictions;

12.8. Nothing herein shall serve to exclude or limit liability for any circumstance in which it would be unlawful to exclude under applicable law. In particular, but without limitation, nothing in this User Agreement shall operate so as to limit or exclude any liability of the Company in respect of fraud, personal injury or death caused by the Company's negligence.

13. INDEMNIFICATION

13.1. Failure by you to comply with this User Agreement may result in disqualification, closure of your Account and/or legal action being taken against you.

13.2. You hereby agree to fully indemnify, defend and hold harmless the Company, its affiliates and their respective and all its officers, directors, owners, employees, agents, contractors, suppliers, information providers, media partners, affiliates, licensors and licensees (collectively and individually, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, expenses and costs whatsoever that may arise, including, without limitation, reasonable attorneys' fees, incurred by the Indemnified Parties in connection with any claim arising out of: (i) any person accessing, using and participating in our Services using your Account (with or without your knowledge and authorization); and (ii) your engagement in any Prohibited Activity. You shall cooperate as fully as reasonably required in the defense of any such claim. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

13.3. If it is determined that you have engaged in any illegal and fraudulent activity you breach any of the terms and conditions of these User Agreement or the Company has reasonable grounds to suspect that you have breached the terms and conditions of the User Agreement, in addition to any other remedies available to the Company, all your winnings may be forfeited at the Company discretion and the Company may retain any positive balance existing in your player Account on account of any damages or other amounts owed by you to the Company pending investigation and/or the conclusion of any legal proceedings.

13.4. If you make libelous statements with regard to the Company's operation, the Company reserves the right to block your Account without notice and take any legal action necessary in order to safeguard the Company's reputation.

14. GOVERNING LAW AND JURISDICTION

The User Agreement and the relationship between the parties shall be governed by, and interpreted in accordance with, the laws of England and Wales and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of the courts of England and Wales to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, the User Agreement or otherwise arising in connection with the User Agreement.

15. PRIVACY AND SECURITY

We hold your privacy and security in the highest regard, and we are committed to respecting and protecting them at all times. Your personal data is collected and processed in full compliance with all applicable laws and regulations, as described in detail in our Privacy Policy and the accompanying Cookie Notice. By agreeing to this User Agreement, you agree to our collection, use, and disclosure of your information in accordance with our Privacy Policy. Please, read it carefully and make sure you understand it. We are entitled to share the information we hold on you which includes but is not limited to personal data and betting history with regulators, sporting bodies and other bodies, including the police, and law enforcement bodies in order to investigate fraud, money laundering and to comply with our regulatory duties. We are entitled to share the information we hold on you which includes but is not limited to personal data, financial information and gaming history with Anakatech Interactive Limited and its subsidiaries, for all general business purposes, marketing, assisting with identifying problem gambling, the prevention of fraud and financial crime and in order to satisfy our legal and regulatory obligations. For further information on how personal data is used please see our Privacy Policy.

16. RESPOSNSIBLE GAMING

16.1. We care about our players and take responsible gambling seriously. We are committed to supporting Responsible Gambling initiatives and are committed to ensuring that playing at our casino stays in the realm of fun and entertainment. However, we do understand that in some cases, Players can lose control of their gambling.In this regard, we strictly follow the UK Gambling Commission regulations and other applicable law. We have put in place different tools that will assist our customers in selecting deposits and time limits. In this regard, customers have the option to set a daily (24 hour), weekly or monthly deposit limit on their Account. To set a deposit or time limit, customers can select such an option from the account menu. Customers can also set limits by contacting our Customer Service via chat, phone or email.

16.2. GAMCARE (part of The National Gambling Treatment Service) provides information, advice and counselling to individuals, their family and friends who have concerns about problem gambling. The Helpline number for GAMCARE when calling from the UK is 0808 802 0133; this number may not be available from outside the UK. Customers may refer to our Responsible Gaming section for more detailed information.

16.3. If after self-exclusion the customer desires to reopen the account, he/she will be required to specify the reasons why he/she wants to reopen the Account and provide his consent by contacting our customer support service. Finally, we will not open the said Account in cases where the General Regulatory Obligations or Responsible Gaming requirements, require so.

If believe that you may have a gambling problem, you may wish to register with GAMSTOP, which enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more, please visit www.gamstop.co.uk.

17. SELF-EXCLUSION

17.1. A customer can self-exclude himself/ herself by selecting this option in the Account settings. Also, the customer can instruct us to exclude them from making use of the gaming services for a specific period of time (from a minimum of 6 months to a maximum of 5 years) by contacting Customer Services via chat, telephone or email. By requesting a self- exclusion the customer acknowledges and agrees that we will block that customer’s Account from placing gambling transactions for the period requested, starting as soon as possible after receipt of their request.

17.2. During the period of self-exclusion, a customer will not be able to stake any money or otherwise access their Account. On request, we will return any cleared balances to a customer, including returns from outstanding bets on events which occur after the start of your period of self-exclusion. If a customer wishes to reactivate his or her Account after the period of self-exclusion has expired, a customer may only do so by calling our Customer Services team and requesting that the self-exclusion be lifted. Any request to lift the self-exclusion after the specified period has expired will be subject to a 24 hour “cooling off” period, after which the customer’s Account will be re-activated. As required by the General Regulatory Obligations we may require to do identity verifications on such accounts before reopening.

17.3. After self-exclusion has been implemented, we will take all reasonable steps to stop sending marketing materials to that customer. In this regard we will remove the name and details of a self-excluded individual from any marketing databases. Please note that this relates only to marketing materials sent by us. We will do our utmost to prevent any marketing materials being sent to the customer.

17.4. During the period of self-exclusion, the customer is obliged not to circumvent, or to attempt to circumvent, the self-exclusion agreement by attempting to stake using our Services, either by himself/herself or by using a third party. Any Accounts found to be in breach of a self-exclusion agreement will be closed as soon as they are discovered. In this case, winnings will be void and the deposits made will be sent back to the last originated payment method used. Please note that if the customers access their Account and/or open a new Account during the self-exclusion period by fraudulent means or by deliberately entering incorrect information and our automated checks do not prevent this happening, then we shall have no responsibility or liability to a customer or any third party for any gambling activity that takes place (including to return any deposits, winnings or other funds in respect of such activity). Any new Accounts during a self-exclusion agreement will be closed as soon as they are detected by us.

18. FORCE MAJEURE

18.1. The Company is not responsible for any failure to comply with, or delay in the fulfillment of our obligations under the terms of use caused by events beyond our reasonable control. The Company is not responsible for failure to fulfill its obligations and / or for damage to the customer if this is due to a circumstance that the company has not been able to foresee or avoid, and such neglect or delay was caused by, for example, fire, flood, earthquake, natural disaster, power outage, terrorism, lightning, fire, government regulation, government order or other public regulation, strike or other labor market conflict, sabotage, etc. The Company is therefore not responsible for the consequences arising from any such events.

19. AMENDMENTS TO THESE TERMS AND CONDITIONS

19.1.In case a change is needed in the Terms & Conditions of www.winomania.co.uk due to a regulatory requirement, change in applicable legislation, the placement of new licensing conditions, or due to a change in the internal policies and procedures of the Company, a customer will be notified in advance of any amendments via a pop-up notification upon their next login to their account and the customer is entitled to decline or accept the amended Terms & Conditions. It is the customers' responsibility to ensure they have read and are familiar with the Bonus Terms & Conditions. If the customer chooses to accept the amended Terms & Conditions, the changes will become effective immediately upon their acceptance. Should the customer, due to any possible changes, not wish to continue using the services of www.winomania.co.uk, that customer can withdraw all available funds (subject to any General Regulatory Obligations) and close the account immediately by contacting Customer Support via email, chat or telephone.

20. MISCELLANEOUS

20.1. By accepting this User Agreement, you understand and agree to be bound by the terms of this text you also acknowledge that your express acceptance of any other applicable policies and rules will be required, in order for you to be able to use our Services.

20.2. This User Agreement, published on our site and updated from time to time, is drafted in English. In the event of any discrepancy between the English language version of this document and versions in any other language, the English language version shall prevail.

20.3. If any part of the User Agreement shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the rest of the User Agreement and shall not affect the validity and enforceability of any of the remaining provisions of this User Agreement. In such cases, the part deemed invalid or unenforceable shall be construed in a manner consistent with applicable law to reflect, as closely as possible, the original intent of the parties.

20.4. No waiver by us of any terms of this User Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of the User Agreement.

20.5. Unless otherwise expressly stated, nothing in this User Agreement shall create or confer any rights or any other benefits to third parties

20.6. Nothing in this User Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.

20.7. This User Agreement contains the entire agreement between the Company and you relating to your use of the Software and the Services and supersedes any and all prior agreement between the Company and you in relation to the same. You confirm that, in agreeing to accept the User Agreement, you have not relied on any representation save insofar as the same has expressly been made a representation by the Company in the User Agreement.

20.8. The Company reserves the right to transfer, assign, sublicense or pledge the User Agreement, in whole or in part, without your consent. You may not transfer, assign, sublicense or pledge in any manner whatsoever any of your rights or obligations under the User Agreement.

20.9. Subject to applicable laws and regulation, the Company may outsource any or all of the Services it provides under the User Agreement to third parties.

20.10. Nothing in the User Agreement shall be construed so as to grant you any security interest whatsoever over the assets of the Company, including for the avoidance of doubt on any amounts standing to the credit of your Account.